Our vet’s office sends wonderful emails every other week or so, with educational information that pet parents need to know. In preparation for the start of summer, they sent one regarding foods that are toxic to pets’ health. If ingestion … Read More
Last year, I made an important life decision; I will no longer pretend to like uncooked spinach. Sure, I understand that it is good for you, has great health benefits and blah, blah, blah, but I just don’t like it. … Read More
In our work, we often hear stories about employees and their “infractions.” Inevitably, the person telling the story will assign a label to the employee. Words like “difficult,” “untrustworthy,” “high maintenance,” or even “lazy.” Now make no mistake, I get … Read More
I was talking to my Mother-In-Law last week and she shared a frustrating customer service story. She had ordered something for my Sister-In-Law that never arrived. The company insisted it had, so they wouldn’t continue any further conversation regarding the … Read More
Product and service reviews are vitally important to most businesses. Customers give feedback, letting the business know how they did, offering insight, suggestions and praise or criticism. Read enough reviews and you will quickly realize that some are much more … Read More
Back in March, I had a lovely woman approach me after training and ask if I remembered who she was. She looked familiar, but I couldn’t quite place her. She indicated she had been in a manager training that I … Read More
Imagine this… it’s noon and you realize you have been sitting on your sofa, slumped over your laptop for several hours. You have been so busy working on a priority project that you haven’t gotten up even once. No time … Read More