Employee Engagement – Corona Consulting LLC

Warning: Labels

by Jill on April 23, 2021 with No Comments

In our work, we often hear stories about employees and their “infractions.” Inevitably, the person telling the story will assign a label to the employee. Words like “difficult,” “untrustworthy,” “high maintenance,” or even “lazy.” Now make no mistake, I get … Read More

Giving Up ≠ Resolution

by Jill on April 9, 2021 with No Comments

I was talking to my Mother-In-Law last week and she shared a frustrating customer service story. She had ordered something for my Sister-In-Law that never arrived. The company insisted it had, so they wouldn’t continue any further conversation regarding the … Read More

A Closer Look at Reviews

by Jill on February 26, 2021 with No Comments

Product and service reviews are vitally important to most businesses. Customers give feedback, letting the business know how they did, offering insight, suggestions and praise or criticism. Read enough reviews and you will quickly realize that some are much more … Read More

A Manager’s Job Is To Love

by Jill on June 26, 2020 with No Comments

Back in March, I had a lovely woman approach me after training and ask if I remembered who she was. She looked familiar, but I couldn’t quite place her. She indicated she had been in a manager training that I … Read More

To Err is Human, To Ergo, Divine

by Jill on April 24, 2020 with No Comments

Imagine this… it’s noon and you realize you have been sitting on your sofa, slumped over your laptop for several hours. You have been so busy working on a priority project that you haven’t gotten up even once. No time … Read More