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  • Who We Are
  • What We Do
    • Assessment
    • Coaching
    • Training
    • Other Services
  • How We Do It
  • Blog
  • Contact

Employee Engagement

The Magic of Maintenance

The Magic of Maintenance

by Jill on April 29, 2022 with No Comments

I was listening to a podcast recently where the host lamented that she always forgets that things that get done once, usually have to be done again and again. In this case, it was weeding. No matter how hard you … Read More

Coaching, Employee Engagement, Leadership, Management

Toxic Substances

by Jill on June 18, 2021 with No Comments

Our vet’s office sends wonderful emails every other week or so, with educational information that pet parents need to know. In preparation for the start of summer, they sent one regarding foods that are toxic to pets’ health. If ingestion … Read More

Emotional Intelligence, Employee Engagement, Uncategorized

It’s Okay To Not Want To Be The Manager

by Jill on May 28, 2021 with No Comments

Last year, I made an important life decision; I will no longer pretend to like uncooked spinach. Sure, I understand that it is good for you, has great health benefits and blah, blah, blah, but I just don’t like it. … Read More

Emotional Intelligence, Employee Engagement, Leadership, Management, Personality

Warning: Labels

by Jill on April 23, 2021 with No Comments

In our work, we often hear stories about employees and their “infractions.” Inevitably, the person telling the story will assign a label to the employee.  Words like “difficult,” “untrustworthy,” “high maintenance,” or even “lazy.” Now make no mistake, I get … Read More

Coaching, Emotional Intelligence, Employee Engagement, Leadership, Management, Personality

Giving Up ≠ Resolution

by Jill on April 9, 2021 with No Comments

I was talking to my Mother-In-Law last week and she shared a frustrating customer service story. She had ordered something for my Sister-In-Law that never arrived. The company insisted it had, so they wouldn’t continue any further conversation regarding the … Read More

Emotional Intelligence, Employee Engagement, Leadership, Management

A Closer Look at Reviews

by Jill on February 26, 2021 with No Comments

Product and service reviews are vitally important to most businesses. Customers give feedback, letting the business know how they did, offering insight, suggestions and praise or criticism. Read enough reviews and you will quickly realize that some are much more … Read More

Employee Engagement, Leadership, Management

A Manager’s Job Is To Love

by Jill on June 26, 2020 with No Comments

Back in March, I had a lovely woman approach me after training and ask if I remembered who she was. She looked familiar, but I couldn’t quite place her. She indicated she had been in a manager training that I … Read More

Coaching, Emotional Intelligence, Employee Engagement, Leadership, Management

To Err is Human, To Ergo, Divine

by Jill on April 24, 2020 with No Comments

Imagine this… it’s noon and you realize you have been sitting on your sofa, slumped over your laptop for several hours. You have been so busy working on a priority project that you haven’t gotten up even once. No time … Read More

Employee Engagement, Safety
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