I was talking to my Mother-In-Law last week and she shared a frustrating customer service story. She had ordered something for my Sister-In-Law that never arrived. The company insisted it had, so they wouldn’t continue any further conversation regarding the … Read More
Product and service reviews are vitally important to most businesses. Customers give feedback, letting the business know how they did, offering insight, suggestions and praise or criticism. Read enough reviews and you will quickly realize that some are much more … Read More
“Monday Morning Quarterbacking” (MMQB) is an activity that seems to have reached epic proportions. We do it with high profile news events, business decisions, interpersonal interactions and even natural disasters. While there are a variety of definitions, one offered by … Read More
Most everyone has a thing they will buy, regardless of “need.” Maybe it’s journals, Legos, or perfume. For me, it’s cookbooks. As long as I can remember, I have loved everything about them; spying an interesting cover, cracking the spine, … Read More
One thing I think we can all agree on is that 2020 has been one type of crisis after another. From the pandemic, to social justice issues, to the fires raging now on the west coast, we have had to … Read More
In June, I received a magazine in the mail that I hadn’t ordered. A magazine I had a subscription to was being phased out (always a disappointment) and they sent a couple of issues of something in its place to … Read More
Recently, after an evening walk with Quinn, we approached our front yard. I noticed a couple of stray green shoots and proceeded to investigate. The discovery? Weeds. This was especially disappointing because my husband had spent much of the previous … Read More
One of my absolute favorite places to go is Home Goods. Since they get new things all the time, you never know what you are going to find there and it’s always interesting. I had just entered my neighborhood store … Read More
Back in March, I had a lovely woman approach me after training and ask if I remembered who she was. She looked familiar, but I couldn’t quite place her. She indicated she had been in a manager training that I … Read More
A little after one am on January 4, 2020, our puppy Quinn needed to have one final trip outside before heading to bed. As I settled under the covers, Joe called for help. The intensity of his voice indicated I … Read More