Years ago, I read about a fascinating study done on firefighters. It had been observed that some of them had (what seemed to be) an almost supernatural ability to predict the path of a fire; allowing for them to intuitively … Read More
Last year, I made an important life decision; I will no longer pretend to like uncooked spinach. Sure, I understand that it is good for you, has great health benefits and blah, blah, blah, but I just don’t like it. … Read More
In our work, we often hear stories about employees and their “infractions.” Inevitably, the person telling the story will assign a label to the employee. Words like “difficult,” “untrustworthy,” “high maintenance,” or even “lazy.” Now make no mistake, I get … Read More
I was talking to my Mother-In-Law last week and she shared a frustrating customer service story. She had ordered something for my Sister-In-Law that never arrived. The company insisted it had, so they wouldn’t continue any further conversation regarding the … Read More
Product and service reviews are vitally important to most businesses. Customers give feedback, letting the business know how they did, offering insight, suggestions and praise or criticism. Read enough reviews and you will quickly realize that some are much more … Read More
“Monday Morning Quarterbacking” (MMQB) is an activity that seems to have reached epic proportions. We do it with high profile news events, business decisions, interpersonal interactions and even natural disasters. While there are a variety of definitions, one offered by … Read More
When Kerri and I first started our business, we took a course at the local community college to help us with some basics. It was a great experience and we learned a lot, but the biggest takeaway for me was … Read More
Most everyone has a thing they will buy, regardless of “need.” Maybe it’s journals, Legos, or perfume. For me, it’s cookbooks. As long as I can remember, I have loved everything about them; spying an interesting cover, cracking the spine, … Read More
One thing I think we can all agree on is that 2020 has been one type of crisis after another. From the pandemic, to social justice issues, to the fires raging now on the west coast, we have had to … Read More
In June, I received a magazine in the mail that I hadn’t ordered. A magazine I had a subscription to was being phased out (always a disappointment) and they sent a couple of issues of something in its place to … Read More