Last week, I was headed home from a walk with Quinn when I noticed a hawk atop a tree. Now this sight on its own is nice, but not particularly noteworthy. What made the scene curious was the two crows … Read More
Whether or not we are aware, expectations underpin much of our lives. We expect particular things to happen, goals to be reached, tomorrow to be better, others to do what they say they will, and on it goes. What’s fascinating … Read More
I was listening to a podcast recently where the host lamented that she always forgets that things that get done once, usually have to be done again and again. In this case, it was weeding. No matter how hard you … Read More
Years ago, I read about a fascinating study done on firefighters. It had been observed that some of them had (what seemed to be) an almost supernatural ability to predict the path of a fire; allowing for them to intuitively … Read More
Last year, I made an important life decision; I will no longer pretend to like uncooked spinach. Sure, I understand that it is good for you, has great health benefits and blah, blah, blah, but I just don’t like it. … Read More
In our work, we often hear stories about employees and their “infractions.” Inevitably, the person telling the story will assign a label to the employee. Words like “difficult,” “untrustworthy,” “high maintenance,” or even “lazy.” Now make no mistake, I get … Read More
I was talking to my Mother-In-Law last week and she shared a frustrating customer service story. She had ordered something for my Sister-In-Law that never arrived. The company insisted it had, so they wouldn’t continue any further conversation regarding the … Read More
Product and service reviews are vitally important to most businesses. Customers give feedback, letting the business know how they did, offering insight, suggestions and praise or criticism. Read enough reviews and you will quickly realize that some are much more … Read More
“Monday Morning Quarterbacking” (MMQB) is an activity that seems to have reached epic proportions. We do it with high profile news events, business decisions, interpersonal interactions and even natural disasters. While there are a variety of definitions, one offered by … Read More
When Kerri and I first started our business, we took a course at the local community college to help us with some basics. It was a great experience and we learned a lot, but the biggest takeaway for me was … Read More