Our vet’s office sends wonderful emails every other week or so, with educational information that pet parents need to know. In preparation for the start of summer, they sent one regarding foods that are toxic to pets’ health. If ingestion … Read More
Last year, I made an important life decision; I will no longer pretend to like uncooked spinach. Sure, I understand that it is good for you, has great health benefits and blah, blah, blah, but I just don’t like it. … Read More
In our work, we often hear stories about employees and their “infractions.” Inevitably, the person telling the story will assign a label to the employee. Words like “difficult,” “untrustworthy,” “high maintenance,” or even “lazy.” Now make no mistake, I get … Read More
I was talking to my Mother-In-Law last week and she shared a frustrating customer service story. She had ordered something for my Sister-In-Law that never arrived. The company insisted it had, so they wouldn’t continue any further conversation regarding the … Read More
Product and service reviews are vitally important to most businesses. Customers give feedback, letting the business know how they did, offering insight, suggestions and praise or criticism. Read enough reviews and you will quickly realize that some are much more … Read More
We tend to become pretty intense about turning the page on a new year. We make resolutions, set SMART goals and vow that things will be different this time. While some people are certainly very successful with their efforts, others … Read More
Winter doesn’t always get the respect it deserves. It’s cold, dark and tends to seem quite bare. While it isn’t my personal favorite season, it is one I greatly respect. You see, winter is when the deepest work occurs in … Read More
Years ago, Kerri and I ran a training on interviewing. One of the activities we had the participants do was a role play, where they broke into teams with some of them acting as interviewers and others being interviewed. In … Read More
“Monday Morning Quarterbacking” (MMQB) is an activity that seems to have reached epic proportions. We do it with high profile news events, business decisions, interpersonal interactions and even natural disasters. While there are a variety of definitions, one offered by … Read More